Privacy Policy – Riverlea Repair Certifier
Last updated: 16 November 2025
RRC (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information in accordance with the Privacy Act 2020 and its Information Privacy Principles. privacy.org.nz+1
By using our website (www.rrcert.co.nz) or contacting us about our services, you agree to this Privacy Policy.
Important: This Privacy Policy is general information about how we handle personal information. It is not legal advice.
1. Who we are and how to contact us
RRC
79 Riverlea Road,
Riverlea
Hamilton 3216,
New Zealand
Email: info@rrcert.co.nz
Phone: 027 414 5228
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details above.
2. What this Privacy Policy covers
This Privacy Policy applies to:
- Visitors to our website (www.rrcert.co.nz)
- People who contact us by phone, email, contact form, or “Request Quote” / “Book an Inspection” forms
- Customers and business partners (for example, repairers and panel shops we work with)
3. Personal information we collect
The types of personal information we may collect include:
- Contact details – name, phone number, email address, physical address or vehicle location
- Vehicle details – vehicle make, model, registration, VIN, damage or repair information, import status, restoration details
- Communication details – information you provide in messages, quotes, inspection requests or other correspondence
- Business details – if you are a repairer or business partner, your business name and contact details
- Website/technical data – IP address, browser type, pages visited, and other standard analytics information collected via cookies and similar technologies (where used)
We only collect personal information that we need for our functions and activities as a repair certifier.
4. How we collect personal information
We may collect personal information:
- Directly from you, for example when you:
- Submit a “Request Quote” or “Book an Inspection” form
- Email or phone us
- Provide documents or information about your vehicle or repairs
- From third parties, where you have authorised this or it is permitted by law, for example:
- Your chosen repairer or panel shop
- Other service providers involved with your vehicle
- Automatically, when you use our website, for example through:
- Basic website analytics and aggregated usage data
- Cookies or similar technologies (if enabled on the site)
Where it is reasonable and practicable, we will collect personal information directly from you and will let you know why we are collecting it, what we will use it for, and who we may share it with. privacy.org.nz
5. Why we collect and use your personal information
We collect and use personal information for purposes including:
- Providing services
- Assessing your enquiry and providing quotes
- Carrying out inspections and repair certification activities
- Preparing documentation and reports relating to your vehicle
- Managing our relationship with you
- Responding to your questions and requests
- Communicating about bookings, inspection outcomes and next steps
- Working with repairers and other parties
- Liaising with your chosen repairer or other professionals involved in the repair or restoration
- Operating and improving our business
- Recording and managing our jobs and customers
- Monitoring website performance and usage (on an aggregated basis)
- Complying with our legal and regulatory obligations (for example, under NZTA-related requirements)
- Protecting our legal rights
- Managing disputes, complaints or investigations
- Enforcing our terms and conditions, and protecting against fraud or misuse
We will not use your personal information for purposes that are materially different from those described above unless we are permitted or required to do so under the Privacy Act 2020, or we obtain your consent.
6. Disclosing your personal information
We may share your personal information with:
- Repairers and related service providers you have chosen to work on your vehicle
- Regulators or government agencies where required or authorised by law (for example, where information is reasonably required in connection with road safety, compliance, or investigations)
- Our professional advisers, such as lawyers, accountants, or insurers, where reasonably necessary
- Our IT and website service providers, such as hosting providers or email/IT support, who may have access to personal information in the course of providing services to us
- Any other third parties where:
- You have authorised the disclosure, or
- We are permitted or required to do so by law
We do not sell your personal information.
7. Overseas disclosure and cloud services
Some of our technology providers (for example, website hosting, backups or email services) may store or process personal information on servers located outside New Zealand.
Where we use overseas service providers, we take reasonable steps to ensure they protect your personal information in a way that is consistent with New Zealand’s privacy laws and Principle 12 of the Privacy Act 2020.
8. How we store and protect your information
We take reasonable steps to keep your personal information safe from loss, unauthorised access, use, modification or disclosure.
These steps include:
- Restricting access to personal information to staff or contractors who need it
- Using password-protected systems and reasonably secure storage methods
- Using reputable third-party service providers for hosting and backup
We retain personal information only for as long as it is needed for the purposes set out in this Privacy Policy or as required by law (for example, for accounting or record-keeping requirements). When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
9. Cookies and website analytics
Our website may use cookies or similar technologies to:
- Help the site function properly
- Understand how visitors use our site (for example, which pages are visited and for how long)
- Improve our content and services
Cookies do not usually identify you personally, but they may collect technical information about your device and browsing activity. You can adjust your browser settings to refuse cookies or notify you when they are being used. However, this may affect how some parts of our website function.
If we use third-party analytics tools (such as Google Analytics), they may process data in accordance with their own privacy policies.
10. Accessing and correcting your personal information
You have the right to:
- Ask if we hold personal information about you
- Request access to the personal information we hold about you
- Request correction of any personal information that is inaccurate, incomplete, or out of date
If you would like to exercise these rights, please contact us using the details in section 1. We may need to verify your identity before we can provide access or make corrections. If we are unable to grant your request (for example, for legal or security reasons), we will explain why where we are allowed to do so.
11. Privacy concerns or complaints
If you have any concerns or wish to make a complaint about how we have handled your personal information, please contact us first so we can try to resolve the issue:
Email: info@rrcert.co.nz
Phone: 027 414 5228
If we cannot resolve your concern, you can contact the Office of the Privacy Commissioner:
- Website: privacy.org.nz
- Online complaints form: privacy.org.nz/complaints
- Phone (NZ): 0800 803 909
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The updated version will be posted on our website with a new “Last updated” date.
We encourage you to review this Privacy Policy periodically.